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Privacy Policy

Last updated: 24/01/2026

At SerCOnatural, we are committed to protecting the privacy and personal data of individuals who visit our website and communicate with us. This Privacy Policy explains what data we collect, how we use it, and what your rights are.
 

1. Data Controller

Entity: SerCOnatural / Asociación SerCOnatural
Address: Finca El Maco, Vereda El Tablón, San Agustín, Huila, Colombia
Contact email: info@chaskatours.co
 

2. Personal Data We Collect

We may collect and process the following personal data, depending on how you use the website:

Contact data: name, email address, phone number (if provided), message.

Donation data (if applicable): name, email, amount, and payment reference.
Note: If you use external payment platforms, SerCOnatural does not store full card details; these are handled by the payment provider.

Technical and browsing data: IP address, browser type, device, pages visited, date/time, cookies, and similar technologies (see Cookies section).
 

3. Purpose of Data Processing

We process personal data to:

  • Respond to requests submitted through forms or contact channels.

  • Manage donations and send confirmations or related communications.

  • Send information about projects, activities, or updates, only if you subscribe or authorize it.

  • Improve the website, analyze usage, and ensure security (analytics and fraud/abuse prevention).

  • Comply with legal obligations and requests from competent authorities, when applicable.
     

4. Legal Basis for Processing

We process your data based on:

  • Your consent, when you complete forms, subscribe, or accept cookies.

  • Performance of a relationship (e.g., donation management or responding to your request).

  • Legitimate interest, to improve website security and functionality.

  • Compliance with legal obligations, when applicable.
     

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes described:

  • Messages and requests: for the time needed to respond and follow up.

  • Donations: for the period required by applicable accounting/legal obligations.

  • Subscriptions: until you unsubscribe.

  • Technical data: according to cookie duration and security logs.
     

6. Data Sharing with Third Parties

We may share data with third parties only when necessary:

  • Technology providers (hosting, email, forms, analytics) to operate the website.

  • Payment providers, if you make a donation through external platforms.

  • Authorities when there is a legal obligation.

SerCOnatural seeks to work with providers that offer adequate security and privacy guarantees.

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7. International Transfers

Some providers may be located outside your country. In such cases, we will implement measures to ensure an adequate level of data protection, in accordance with applicable regulations (e.g., contractual clauses, provider policies, etc.).

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8. User Rights

You may exercise the following rights, where applicable:

  • Access to your data.

  • Rectification of inaccurate data.

  • Deletion of data when no longer necessary or when you withdraw consent.

  • Objection and/or restriction of processing.

  • Data portability, when applicable.

  • Withdrawal of consent at any time (without retroactive effect).

To exercise your rights, contact us at: info@serconatural.com
Please include your name, the right you wish to exercise, and a way to verify your identity.

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9. Information Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no system is 100% secure, and we cannot guarantee absolute security.

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10. Cookies and Similar Technologies

This website may use cookies and analytics tools to improve the browsing experience and understand how the site is used.

You can:

  • Accept or reject cookies through the cookie banner/manager (if enabled).

  • Configure your browser to block or delete cookies.

For more information, please refer to our Cookie Policy.

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11. Links to Third-Party Websites

Our website may include links to external sites (e.g., social media or payment platforms). SerCOnatural is not responsible for the privacy practices of those sites. We recommend reviewing their policies.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on this page, along with the date of the latest update.

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13. Contact

If you have questions about this Privacy Policy or how your data is processed, please contact us at: info@serconatural.com

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